At Hulool, we are committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and protect your information when using the app or website.
Information We Collect
We collect the following information when you use the app:
Personal information: Name, email, phone number, and organization details (for hospitals and clinics).
Usage information: Service requests, maintenance records, rented or purchased devices, submitted offers.
Geolocation: To facilitate timely delivery of home healthcare services or device maintenance.
Messages and chat: Content exchanged between users and service providers within the app.
How We Use Information
We use the data for purposes including:
Providing requested services to users efficiently and promptly.
Facilitating payment and service tracking.
Improving service quality and overall user experience.
Communicating with users regarding important updates or service notifications.
Sharing Information
We do not share user information with external parties except with user consent or when necessary to provide the requested services (e.g., with service providers).
Information may be shared if required by legal authorities in accordance with applicable laws.
Data Protection
We are committed to applying the highest security standards to protect data from unauthorized access, modification, or destruction.
Data is stored securely and encrypted on the app’s servers.
User Rights
Users have the right to access, update, or modify their personal information.
Users can request account deletion along with their data according to the procedures available within the app.
Cookies
We may use cookies to enhance the user experience within the app.
Users can disable cookies through their device settings, but some app functionalities may be affected.
Changes to the Privacy Policy
The management of Hulool reserves the right to modify this privacy policy at any time.
Users will be notified of any changes via the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.
Governing Law
This policy is governed by the laws of the Kingdom of Saudi Arabia, and any disputes will be resolved within the jurisdiction of the Kingdom.
